Your complete guide to the best possible experience

Start by browsing our selection of shaving and grooming products for men. Once you've made your selection, click "Add to basket." Then, in just a few steps, be guided through our intuitive checkout process designed to ensure a smooth and enjoyable experience. Your order will not be considered final until you have reviewed the details and confirmed your purchase. You will receive a confirmation email.

We understand that your needs or wishes may change. As long as your order has not left our warehouse, we offer you the flexibility to change it. To do so, please contact our customer service team as soon as possible, whether it's changing the delivery address or adding a final touch to your order.

We make every effort to ensure that product availability information is clearly displayed on our site. In the event that an ordered item is out of stock, you will be notified by email. We will then give you details of available options, including an estimated restocking time, similar product alternatives or the option to cancel the product from your order. Our priority is to keep you informed and provide solutions tailored to your needs.

For most of our products, we aim to deliver within 2 days of placing your order. Please note that for Monday deliveries, your order must be placed by 6pm on Saturday. These delivery times are indicative and may vary depending on external factors or periods of high demand. We undertake to communicate transparently with you in case of unforeseen delays and will send you a tracking link each time. 

We offer discounted shipping rates that depend on the country of delivery. Below are the different zones and their conditions:

• Belgium, Germany, Netherlands, Luxembourg, Poland: Free shipping from 50€. Under 50€: 4,95€.
• France, Austria, Czech Republic, Denmark, Hungary, Liechtenstein, Lithuania, Slovakia, Slovenia, Ireland: Free shipping from 75€. Under 75€ : 7,95€.
• Estonia, Finland, Italy, Norway, Portugal, Spain, Sweden, Switzerland, Latvia, Andorra, Monaco, San Marino, Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Vatican City, Gibraltar, Greece, Isle of Man, Malta, Moldova, Romania, Serbia, Ukraine, United Kingdom, Cyprus: Free shipping from 120€. Under 120€ : 19,95€.
• Canada and the United States: Free shipping from 100€. Under 100€ : 19,95€.

Do you still have questions about our shipping service? Then feel free to contact our customer service department.

We deliver to both private and business addresses in a large number of European countries. We currently deliver to the Netherlands, Belgium, Luxembourg, France, Italy, Germany and Spain. Whether you want to receive your order at home, work or another business address, we are committed to providing you with a flexible and convenient delivery service. Simply indicate your preferred delivery address when completing your order.

Please note that For deliveries outside these countries may be subject to additional shipping charges depending on the destination. These charges are calculated to reflect the transportation and management costs associated with international shipping.

When you complete your order, the delivery options available for your country and the associated delivery costs are clearly indicated. We are committed to providing transparent and accurate information so that you can make informed decisions about your order.

Absolutely. Once your order has shipped, you will receive an email with a tracking number. This number allows you to track the progress of your delivery in real time on the carrier's website. This feature gives you full insight into the progress of your order until you receive it.

After you place your order, we will keep you constantly updated via email on the status of your order. Here's what to expect:

1. Order confirmation:
   Immediately after your order, you will receive an order confirmation via email. This confirms that we have received your order.
2. Transaction confirmation:
   You will also receive a transaction confirmation from our Internet Payment Provider, depending on your chosen payment method. This confirms that your payment has been successfully processed.
3. Shipping confirmation and Track & Trace:
   As soon as Manandshaving your order ships, we will send you a shipping confirmation with a Track & Trace code. With this code you can track the shipment of your order.

These steps allow you to easily follow the progress of your order from the time of purchase until delivery. If you have any questions about your order or shipping status, please feel free to contact our customer service team.

If your order has not arrived within 6 business days, we recommend that you first check the tracking link for up-to-date information. If this does not resolve your question, or if the tracking does not clearly indicate the status of your delivery, please do not hesitate to contact our customer service team. Please have your order number handy so we can check it more easily and help you.

Yes, we offer our customers the option of picking up the order at the warehouse. This option is completely free of charge and is available at our warehouse in Bornem, Belgium. To take advantage of this service, please select the warehouse pickup option at checkout and pick up your order during our designated business hours. This is a convenient alternative for those who prefer to pick up their products in person and without delivery charges.

When you make a purchase on Manandshaving from countries outside the European Union, such as Switzerland, United Kingdom or the United States, your order may be subject to import taxes, customs duties and additional fees, collectively referred to as "Import Fees." These fees are calculated by the destination country's customs office and vary based on:

• The category and price of the product
• The shipping cost and weight of the package
• The customs channel used
• The import taxes based on customs duties

Responsibilities of the buyer: As an official importer, you are responsible for complying with all applicable laws and regulations in the destination country. Customs policies vary from country to country, and some countries do not charge for shipments below a certain value. However, it is your duty to inquire with local customs authorities for accurate information.

Irrevocable Purchase: Please note that once your purchase is completed, it is not possible to cancel your order due to import fees. If you cancel for this reason, shipping and return costs will be your responsibility. This is because Manandshaving initially bear these costs, which are not refundable once the shipment is completed.

Delivery times: Please also note that customs delays may affect initial delivery estimates. For more information or questions about your international order, please do not hesitate to contact our customer service team.

Yes, we ship orders on all days of the year, except for public holidays in Belgium, where our logistics warehouse is located. On these days we are completely closed and no orders are processed:

• New Year's Day
• Easter Monday
• Feast of Labor
• Our Lady of Ascension (Ascension Day)
• Whit Monday
• National Holiday
• Ascension Day
• All Saints' Day
• Armistice
• Christmas Day

We offer several payment methods to make your shopping experience easier. Among the available options you will find iDEAL, PayPal and major credit cards such as Visa, MasterCard and American Express. Bancontact/Mister Cash is also an option for our Belgian customers. These different payment methods are available to meet your specific needs and preferences.

The security of your transactions is our top priority. We use advanced Secure Socket Layer (SSL) encryption technology for all online transactions. This technology ensures the confidentiality and security of your personal and financial information by encrypting it before it is transmitted over the Internet. So you can store with peace of mind, knowing that your information is protected at every stage of the payment process.

At Manandshaving you can pay easily and securely with your Maestro, MasterCard or VISA credit card. Once your payment is received, your order is shipped immediately. We use SSL encryption to secure your transaction and personal data during the payment process. In addition, we are affiliated with the security protocols "MasterCard SecureCode" and "Verified by VISA" which provide you with an additional layer of security through a personal code or password during the payment process. These security measures guarantee that your payment is secure.

To use 3-D Secure or SecureCode, you must first activate them through your bank. A digital signature, such as a PIN code or a code generated by your digipass or random reader, is then requested during the payment to verify your identity.

Bancontact/Mister Cash is a popular payment method in Belgium, offering a fast, easy and secure way to pay online through your own familiar banking environment. Here's how to use this service at Manandshaving, along with the benefits and payment process:

Benefits of paying with Bancontact/Mister Cash:

• Speed: Payments are processed immediately, ensuring fast shipment of your order.
• Convenience: Make your payment within the familiar environment of your own bank.
• Security: Use a secure payment method that protects your personal and financial information.
• Cost-free: There are no additional fees for using Bancontact/Mister Cash at Manandshaving.

Payment Process:

1. After confirming your order at Manandshaving, you are automatically redirected to the secure payment environment of Bancontact/Mister Cash.
2. Enter the required information: cardholder name, card number, and expiration date of your bank card.
3. After filling in these details, confirm the transaction, after which you will be redirected to your own online banking environment to complete the payment.

These steps ensure a safe and efficient payment experience, allowing you to shop quickly and safely on Manandshaving.

PayPal is a globally recognized payment method that allows you to pay quickly, easily and securely online through your own familiar PayPal environment. At Manandshaving you can pay with PayPal immediately after placing your order. Here are the steps and benefits:

Benefits of paying with PayPal:

• Speed: Your payment is processed immediately, allowing your order to be shipped quickly.
• Convenience: Payment is made in a few clicks within your own familiar PayPal environment.
• Security: PayPal offers extensive security measures to protect your transactions.
• Buyer Protection: PayPal offers buyer protection, which means you may be eligible for a refund if something goes wrong with your purchase.

Payment Process:

1. After confirming your order on Manandshaving you will be automatically redirected to PayPal's secure payment environment.
2. Log in with your PayPal account to complete the payment.
3. After payment confirmation, your order will be processed and shipped as soon as possible.

Thanks to these steps, you enjoy a seamless and secure payment process, with the added security of PayPal's buyer protection.

iDEAL is a popular payment method for online purchases in the Netherlands, allowing you to pay quickly, simply and securely through your own bank.

When you place an order on Manandshaving, choose the payment option iDEAL at checkout. You will then be redirected to your own banking environment where you can safely complete the payment. There are no additional costs associated with payments via iDEAL at Manandshaving. This service is completely free.

You have 14 days from the date of receipt of your order to initiate a return. For hygiene reasons, products must be returned unopened and in their original packaging.

• If you receive a defective or damaged item, please contact our customer service team as soon as possible. We always provide an appropriate solution.
• In some cases, we may ask you to return the damaged or defective item to us for further inspection.

Contact our customer service team to start the return process. We will provide you with all necessary information and in some cases you can use our special return service to avoid return fees. Please send all returns to Montapacking BV, for the attention of Manandshaving.nl Returns, Hooiweg 11, 5165 NL WASPIK, The Netherlands.

Important points to remember when returning products:

• Right of Withdrawal: For products that cannot be returned for health or hygiene reasons, the right of withdrawal does not apply if the seal has been broken after delivery. This is to ensure the safety and hygiene of our customers.
• Return shipping costs: When you return an item, the standard shipping costs will be deducted from the amount to be refunded, if the total amount of the order after return falls below the threshold for free shipping. This applies to the original order if the returned item was not ordered.
• Please follow the instructions: It is essential that you follow the instructions given to you by our customer service representative when returning an item. This helps to make the return process smooth and hassle-free.

Refunds will be made within 14 days of receipt of the returned items, using the same payment method used for the original transaction. Please note that Manandshaving is not responsible for damage or loss of items during the return process.

Our customer service team is here for you if you have any questions or need assistance. We are available by phone Monday through Friday from 8:30 am to 5:00 pm. For added flexibility, our online chat service and email support are available 24 hours a day, guaranteeing you a quick response, usually within 12 hours.

Manandshaving is part of Growth Financial, underscoring our solid foundation and commitment to excellence. Here are our official contact details:

• Chamber of Commerce number: 0819.455.109
• VAT number : BE0819455109